Homeowner 2-5-10 Year Warranty Management Services
From your New Home Orientation to your Pre-Delivery Inspection (PDI), proPDI has been with you from the start. As you settle into your home, your New Home Portal is your go-to resource for warranty timelines, service request details, and key documentation—keeping everything organized in one place.
With clear records and structured support, you can move forward with confidence—focusing less on paperwork and more on enjoying your home.
How proPDI Puts Your Buyer Orientation, Walkthrough & PDI to Work for Your Warranty
Buying a new home is an exciting milestone, but understanding its systems, finishes, and warranty coverage is just as important as receiving the keys. That’s where Buyer Orientations, Walkthroughs, and Certified Pre-Delivery Inspections (PDI) come in. These steps establish the baseline condition of your home before occupancy, ensuring that any issues are properly documented and tracked.
Buyer Orientation: How proPDI Helps You Start Strong with Your 2-5-10 Warranty
A Buyer Orientation is your introduction to your new home, focusing on how it works, how to maintain it, and what’s covered under your 2-5-10 Year Warranty. Led by the builder or an independent professional, this walkthrough helps homeowners:
✅ Understand warranty coverage and responsibilities – Learn what’s covered under your 2-5-10 Year Warranty and what requires homeowner maintenance.
✅ Learn how to operate key systems – Get familiar with HVAC, plumbing, electrical, and mechanical systems to keep them running efficiently and within warranty guidelines.
✅ Review maintenance requirements – Understand the preventative maintenance tasks necessary to maintain warranty coverage and extend the life of your home’s components.
A Buyer Orientation ensures you start off with the knowledge needed to protect your investment and manage your home efficiently.
Pre-Delivery Walkthrough: How proPDI Helps You Protect Your Warranty Before Move-In
A Pre-Delivery Walkthrough is your final opportunity to assess and document the home’s condition before taking ownership. This walkthrough, often led by the builder or an independent professional, focuses on verifying the home’s condition and recording any issues that could be relevant to your 2-5-10 Year Warranty.
✅ Confirm warranty coverage – Identify any deficiencies that may be covered under your 2-5-10 Year Warranty before move-in. Warranty providers rely on the Pre-Delivery Inspection (PDI) form to determine if physical damage—such as to flooring, countertops, or plumbing fixtures—occurred before or after occupancy. If damage is not recorded, it may not be covered.
✅ Check key systems and finishes – Verify that HVAC, plumbing, electrical, and mechanical systems are functional and meet 2-5-10 Year Warranty standards.
✅ Document the home’s condition – Record any cosmetic or material defects in flooring, countertops, cabinetry, and finishes, as post-move-in discoveries may not be covered.
A thorough Pre-Delivery Walkthrough helps establish the baseline condition of your home, reducing potential warranty disputes and ensuring you have proper documentation before taking possession.
2-5-10 Year Warranty: How proPDI Puts You in the Best Position Possible
What’s Covered Under the 2-5-10 Warranty? How proPDI Helps You Track What Matters
The 2-5-10 Year Warranty is a structured but limited protection plan—it’s not a guarantee, and it diminishes quickly over time. It exists to protect both the builder and the buyer, but not everything is covered, and there are strict rules and regulations to qualify for claims.
The reality is, warranty providers rely on documentation, and without it, homeowners may find themselves with little recourse. That’s where proPDI steps in.
Bridging the Gap with proPDI: Making the Most of Your 2-5-10 Warranty
✅ Baseline Documentation – From your Buyer Orientation to Pre-Delivery Walkthrough, we establish a professional record of your home’s condition before you take possession.
✅ Ongoing Warranty Inspections – Our 11-month, 5-year, and 10-year milestone inspections help homeowners stay ahead of deadlines and document defects before coverage expires.
✅ Clear, Structured Reporting – Our reports provide the factual, time-stamped records needed when working with warranty providers.
✅ New Home Portal: Your Digital Warranty File – Managing your warranty is about having the right information at the right time. The New Home Portal keeps your inspection records, service requests, and warranty details in one place, making it easier to reference if issues arise.
The Facts About Your Warranty
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It’s a confidence tool, not a guarantee – The warranty offers structured protection, but it’s not a fix-all.
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Coverage diminishes quickly – 2 years for materials & labour, 5 years for the building envelope, and 10 years for structure—each step removes more coverage.
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Rules matter – Certain defects must be reported within the right timeframes and meet specific criteria to qualify.
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Things happen – Homes settle, materials shift, and unexpected issues arise. Without proper documentation, claims can be denied.
With proPDI, homeowners are in the best possible position to manage their warranty effectively. We don’t guarantee coverage—we ensure you have the documentation you need when it matters most.
Your home is an investment—manage it like one. Use the New Home Portal to track your warranty and rely on proPDI’s inspections to stay ahead.
How proPDI’s New Home Portal Delivers Next-Level Warranty Management
Empowering Buyers, Reducing Realtor Involvement Post-Sale
✅ All Warranty Documents in One Place – No more searching for paperwork—your Pre-Delivery Inspection (PDI), service records, and inspection reports are stored digitally for easy access.
✅ Warranty Expiry Countdown – Know exactly when your 2-year, 5-year, and 10-year coverage periods end, so you can schedule inspections before it's too late.
✅ Inspection & Service Request Tracking – Log service requests, keep records of any repairs, and stay informed on what’s been documented for warranty claims.
✅ Digital PDI Reports & Photos – Your Pre-Delivery Inspection (PDI) is saved with photos and notes, which can be referenced if any warranty issues arise.
✅ Reminders for Key Inspections – Get notifications when it’s time for your 11-month, 5-year, or 10-year warranty inspection, so nothing is missed.
✅ Builder & Warranty Provider Reference – Access builder contact details, warranty provider information, and next steps if an issue needs to be addressed.
Managing your 2-5-10 Year Warranty means keeping track of deadlines, inspections, service requests, and documentation—all while making sure nothing slips through the cracks. The proPDI New Home Portal makes this easier by keeping everything in one place, giving homeowners the tools they need to stay ahead of warranty coverage before it expires.
Your Home. Your Warranty. Your Records.
Log in today and take control of your warranty.
The proPDI New Home Portal isn’t just a digital file—it’s your home’s warranty history, tracking tool, and deadline manager in one place. Stay ahead, stay informed, and make the most of your 2-5-10 Year Warranty.
Have Questions About Your Home’s Warranty?
We can help. Whether you need information about the warranty process, buyer orientations, Pre-Delivery Inspections (PDI), or general non-insurer questions, proPDI is here to provide clear, professional guidance.